Client Services Coordinator: Counseling Office

Company Description: Washington Area Clinical Center is a trusted outpatient mental health center serving the Greater Washington Metropolitan area, providing counseling services to individuals, couples, and families.

Role Description: We are seeking a warm and experienced in-person front desk professional to support our office in Bowie, MD. Duties may include scheduling appointments, faxing documents, calling patients, responding to patient concerns, requesting medical records, and other tasks.

This is an IN-PERSON part-time position requiring evening availability Monday–Friday, 4:00 PM–8:30 PM.





We're looking for someone friendly, empathetic, attentive, computer-savvy, and organized who can take on most functions with personal initiative.

Qualifications:


- Candidates must be comfortable speaking with patients and scheduling over the phone

- Excellent verbal and written communication skills and MUST be able to produce clear, professional emails

- Knowing how to bill/process payments calling insurances
- Must have 1+ year(s) of front desk appointment scheduling experience
- Experience with Gmail and sorting data in Excel/ Google Sheets spreadsheets
- Computer Savvy/proficient in EHR/EMR systems (We use Simple Practice!)
- Experience operating cell and office phones
- Knowledgeable about HIPAA regulations
- Ability to meet deadlines!






Experience:


- Multi-line phone systems: 1 year (Preferred)
- Appointment scheduling: 1 year (Required)
- Microsoft Excel/Google Sheets: 1 year (Required)






Benefits:


- Life insurance
- Retirement plan
- Application Question(s):