Assistant Director, CRM Marketing Specialist
Yale Cancer Center · New York, NY
FULL-TIME
Posted Aug 23, 2026
Job Description
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Overview The Assistant Director, CRM Marketing Specialist will support Yale’s non-degree learner information system, built on Salesforce, with a particular focus on marketing, communications, learner engagement, and general platform administration. This junior-level role will help maintain and improve the systems that support recruitment, communications, applications, enrollment, learning access, completion, and ongoing engagement for Yale’s global non-degree learners.
The position will join the Poorvu Center for Teaching and Learning, and report to the Associate Director of Digital Education, Learner Services. This creative candidate will work with local colleagues, professional school partners, IT, communications teams, vendors, and other stakeholders across Yale. The successful candidate will be a detail-oriented, service-minded problem solver who is excited to learn Salesforce administration while helping Yale improve how prospective and current learners discover, enroll in, and engage with non-degree programs.
In this role, you will support both the marketing and learner engagement side of Salesforce leveraging on-platform email and communications tools, and the day-to-day administration of the platform under the direction of the Associate Director of Digital Education. You will help build and maintain communications workflows, support audience lists and segmentation, assist with campaign reporting, troubleshoot user issues, document processes, and contribute to a consistent, high-quality experience for learners and program partners.
Marketing, Communications, and Learner Engagement Support The Assistant Director, CRM Mark
Overview The Assistant Director, CRM Marketing Specialist will support Yale’s non-degree learner information system, built on Salesforce, with a particular focus on marketing, communications, learner engagement, and general platform administration. This junior-level role will help maintain and improve the systems that support recruitment, communications, applications, enrollment, learning access, completion, and ongoing engagement for Yale’s global non-degree learners.
The position will join the Poorvu Center for Teaching and Learning, and report to the Associate Director of Digital Education, Learner Services. This creative candidate will work with local colleagues, professional school partners, IT, communications teams, vendors, and other stakeholders across Yale. The successful candidate will be a detail-oriented, service-minded problem solver who is excited to learn Salesforce administration while helping Yale improve how prospective and current learners discover, enroll in, and engage with non-degree programs.
In this role, you will support both the marketing and learner engagement side of Salesforce leveraging on-platform email and communications tools, and the day-to-day administration of the platform under the direction of the Associate Director of Digital Education. You will help build and maintain communications workflows, support audience lists and segmentation, assist with campaign reporting, troubleshoot user issues, document processes, and contribute to a consistent, high-quality experience for learners and program partners.
Marketing, Communications, and Learner Engagement Support The Assistant Director, CRM Mark
Additional Details
- City
- New York
- State
- New York
- Country
- US
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