Job Description

Leadership, Strategy, and Planning:

• Leads the development and implementation of sustainable business and organizational models, aligning service line business units, clinical disciplines, and providers to advance strategic programmatic development.
• Working with executive and clinical leadership, marketing, and business development teams.
• Identifies, develops and implements new and enhanced existing inpatient and outpatient clinical programs and services to achieve growth goals.
• Develops service line outreach strategic plans.
• Ensures that strategic and program planning for service line initiatives are linked to operational and capital budgeting processes, as well as facilities development and long-range master planning.
• Establishes marketing and promotional programs that enhance awareness and preference for clinical services among key customer constituencies.
• Oversees staffing models, recruitment, retention, performance management, and professional development to support high-quality care and programmatic growth.
• Drives the creation and implementation of innovative programs, services, and supports academic endeavors that elevate the Nemours brand and patient experience.
• Develops and implements strategic goals, annual objectives, and performance improvement plans aligned with organizational priorities.
• Establishes the administrative infrastructure to support the development of Nemours Central Florida, state, and/or enterprise-wide cancer research initiatives.

Operations And Financial Management

• Works with the service line clinical leaders to provide administrative and operational oversight of all people, programs, and sites organized within the service line.
• In collaboration with the service line clinical leaders, develops, monitors and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service line.
• Recommends a sufficient number of qualified/competent people and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
• Develops, interprets, and implements policies and procedures that guide and support the provision of services.
• Collaborates effectively with physician and nurse leaders to deliver quality care in a family centered model in a cost-effective and efficient manner.
• Monitors clinical operations, quality improvement initiatives, and revenue cycle processes to ensure adherence to efficiency benchmarks, including charge capture and delays, RVU productivity, and timely, accurate chart documentation.
• Participates in the organization’s service excellence and continuous improvement mission.
• Identifies and leads opportunities for operational efficiency, innovation, and system changes based on analysis of provided data and market trends.
• Builds a high-performing, diverse, and inclusive management team through coaching, mentoring, and succession planning.
• Supports integration and alignment of research and academic programs with clinical operations.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .