Administrative Assistant - TEMPORARY/PART-TIME - Remote

Position Overview

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously – whether you work in one of our chapters, are an accountant at the national office, or a specialist in our Information Resource Center, you contribute to our commitment to cure leukemia, lymphoma, Hodgkin's disease and myeloma while improving the quality of life for patients and families. Join us and give new meaning to the word "job." *** TEMPORARY POSITION - 9 months assignment. Part time role - 20 hrs/week. Staffed through TCWGlobal. ***

In this role, you will provide internal operational support and customer service to fundraisers and donors, managing a variety of tasks with flexibility, effective communication, and a keen attention to detail – all while relentlessly pursuing cancer cures.

Key Responsibilities

• Key Relationship: Reports to Senior Manager, Support Services and liaises with partner staff in various Campaign Initiatives and/or Operational Departments.

• Execute mass data entry in multiple systems (including CRMs, ticketing systems, event sites, etc.).

• Support updates and maintenance of Drupal sites, Wordpress pages, and other IT related functions.

• Provide coverage for Workplace Giving admin responsibilities during critical crunch periods.

• Process requests submitted through centralized inbound platforms (e.g., Formsite, Smartsheet) for administrative tasks.

• Update campaign reporting and communicate directly with campaign staff when necessary.

• Pull lists to assist the Engagement team with mass communication sends.

• Answer and resolve administrative tickets submitted via supportservices@lls.org.

• Perform internal operations support including matching gifts, refunds, adjustments, receipts, unsubscribes, and reimbursements.

• Maintain strict confidentiality and follow detailed workflows to ensure secure access to banking systems.

• Develop a thorough working knowledge of assigned campaigns and functions.

• Undertake other related duties as assigned.

Required Qualifications

• Bachelor's Degree.

• 1+ years of related call center and customer service experience.

• Proficient in MS Office Suite with the ability to navigate multiple software programs simultaneously.

• Bilingual skills (Spanish) are preferred but not required.

• Must pass an FCRA accredited background check.