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Case Studies Oncology

Virtual Oncology MSL Team Increases KOL Engagement by 120%


Case Study (US)

The Challenge
  • Client needed comprehensive, scalable and innovative model.​
  • Goal: Cost-effectively supplement field based MSL team to provide national coverage.​
  • Objective: Share newly published guidelines with KOLs and gain key strategic insights.
The Approach
  • Highly trained representatives in our medical dialogue center contacted 3,368 gastroenterologists. ​
  • Recruit, train and integrate a contact center based MSL team. ​
  • Efficiently engage KOLs with valuable data
    and build key relationships.​
  • Establish and align KPIs to top priorities.
The Results
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