As the Medical Science Liaison job market continues to become more and more competitive, attrition rates continue to increase as a result. One of the most common questions I receive from MSL Directors and Medical Affairs leaders is, “What can we do to keep our MSLs loyal and motivated?” The simple and obvious answer is to treat your MSLs well, and they will stay. But that is easier said than done – everyone tries to treat people well. So what does it really take to retain a top performer? What key areas need to be focused on the most in order to truly influence attrition rates and statistics?

According to Brigette Hyacinth, best-selling author and International Speaker on Leadership, Management and Human Resources, “the most successful companies focus on people and relationships, and make sure both are not just managed, but lead and cared for. Employees are only as loyal to the company as they believe the company is loyal to them.” Ultimately, building a team of committed and loyal MSLs comes down to demonstrating that the company deserves their loyalty. “You need to provide a reason for your employees to be loyal,” Hyacinth says. “Employees want challenging work, recognition and respect, opportunities for advancement, professional growth and development, and a flexible work environment.”

Relationships with colleagues and managers can make or break job satisfaction, according to a 2018 Ajilon survey